Shipping policy
(Updated for Google Merchant Center)
Effective Date: November 2025
Contact Email: orders@vorsteiner.com
Shipping From:
Vorsteiner
15731 Graham St,
Huntington Beach, CA 92649
United States
General Shipping Information
We ship all orders from our California headquarters via trusted carriers such as UPS, FedEx, and DHL.
All shipments require a signature upon delivery to ensure safe receipt.
Shipping fees shown at checkout are quotes only and may vary slightly based on carrier adjustments at the time of shipment.
Please inspect all packages immediately upon delivery.
Any damage or incorrect items must be noted on the delivery receipt and reported to us within 7 days of receiving your merchandise at orders@vorsteiner.com.
Failure to do so may result in denial of any shipping damage claim.
All authorized returns are subject to a 25% restocking fee.
Shipping Regions
We currently ship within the United States.
For international shipping inquiries, please contact us prior to placing your order.
Estimated Delivery Times
Wheels:
- Orders typically ship within 1–2 business days once processed.
- Domestic delivery times average 2–5 business days depending on destination.
- Free shipping may be offered at our discretion on complete sets of wheels.
Aero Products:
- Orders typically ship within 3–5 business days once processed.
- Delivery time varies by product and destination.
- Shipping cost and speed are displayed at checkout.
Tracking Information
Once your order ships, you will receive an email with your tracking number and a link to monitor delivery progress.
Damaged or Incorrect Shipments
If your item arrives damaged or incorrect:
- Note the issue on the carrier delivery receipt.
- Email orders@vorsteiner.com within 7 days of delivery with photos of the packaging and product.
- We will assist you with claim and replacement options.
Restocking & Returns
All returns are subject to a 25% restocking fee and must follow the process outlined in our Refund Policy.
Summary for Google Merchant Center
- Shipping regions: United States
- Handling time: 1–5 business days depending on product
- Delivery time: 2–5 business days (domestic)
- Shipping cost: Displayed at checkout; free for select wheel sets
- Carrier: UPS, FedEx, or DHL (signature required)
- Contact: orders@vorsteiner.com















