Last updated: January 26, 2026
Vorsteiner offers limited price adjustments on recent purchases to ensure fairness for customers while protecting pricing integrity during promotional events.
Because our products are premium, high-ticket, and often purchased after extensive research, promotions are not retroactive by default. However, we provide a structured adjustment window for qualifying purchases made shortly before a promotion begins.
This policy applies to all promotional pricing, including but not limited to sitewide sales, limited-time offers, and special discounts.
Tiered Price Adjustment Policy (3–7 Days)
Purchases Made 0–3 Days Before a Promotion
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Eligible for a full price adjustment
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Adjustment will be issued to the original payment method
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Request must be submitted within the adjustment window
Purchases Made 4–7 Days Before a Promotion
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Eligible for a store credit equal to the price difference
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Store credit does not expire and may be used on future purchases
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No cash or card refunds will be issued for this tier
Purchases Made More Than 7 Days Before a Promotion
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Not eligible for retroactive price adjustments
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Any exception beyond this window is handled at customer service discretion and is not guaranteed
Important Conditions
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Price adjustments apply only to identical products (same SKU, finish, size, and configuration)
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Promotions cannot be combined or stacked
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Clearance items, final sale items, and limited-quantity releases are not eligible
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Orders that have shipped or been delivered are still subject to the same time-based eligibility
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Adjustment requests must be submitted within the applicable window; late requests will not be honored
Why This Policy Exists
This structure allows us to:
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Remain fair to customers who purchase immediately before a promotion
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Prevent retroactive discounting from becoming an expectation
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Protect pricing integrity during high-impact sales
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Maintain consistent, premium brand operations
Vorsteiner promotions are intentional and time-bound. This policy ensures clarity for customers and consistency across all orders.
How to Request a Price Adjustment
To submit a request, contact our support team at orders@vorsteiner.com with:
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Your order number
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The product(s) in question
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The promotion you are referencing
All requests are reviewed against the eligibility criteria outlined above.
Changes to This Policy
We may update this policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this website, update the “Last updated” date, and provide notice as required by applicable law.
Contact
Should you have any questions regarding this policy, our pricing practices, or if you would like to exercise any rights available to you, please contact us:
Email: accounting@vorsteiner.com
Address:
15731 Graham Street
Huntington Beach, CA 92649
United States